Shipping
Regan Water currently offers free standard outbound shipping to eligible United States delivery addresses. The available shipping method and charge appear at checkout before payment. Products may ship from different fulfillment locations and may arrive separately.
For laboratory test kits, review the laboratory test-kit and sample-submission requirements before collecting or shipping samples.
Order changes and cancellations
Contact Regan Water as soon as possible if an address, quantity, or item is wrong. We will try to change or cancel an order before fulfillment begins. A change or cancellation is not guaranteed after fulfillment has started.
Standard returns
Contact Regan Water before returning anything. Unopened, unused, uninstalled, unactivated, complete, and otherwise eligible products may be requested for return within 30 calendar days after delivery. Approved change-of-mind returns must be mailed in the original packaging. The customer pays return shipping. Regan Water does not charge a restocking fee on an eligible standard return.
Laboratory test kits are subject to the separate laboratory test-kit policy below. Opened, used, activated, installed, incomplete, damaged-after-delivery, personalized, or specially ordered products are not eligible for a standard return unless the product page states otherwise.
Laboratory test kits and sample submission
Return eligibility and cancellations
Laboratory test kits are excluded from Regan Water’s standard 30-day change-of-mind return policy. Cancellation may be requested before shipment, provided fulfillment has not started. Once shipped, a laboratory test kit is not eligible for a change-of-mind return or refund, even if it remains unopened, unused, or unactivated. The damaged, missing, defective, or incorrect-item provisions of this policy continue to apply.
Do not send kits or samples to Regan Water
Regan Water does not accept laboratory test kits, sample bottles, or collected water samples at its business address. Regan Water is not a laboratory sample-receiving or forwarding location.
For testing, send your collected samples directly to the laboratory and address specified in the instructions supplied with your particular kit. Include the required laboratory paperwork. Do not use Regan Water’s address, the original shipment’s sender address, or a laboratory’s corporate address unless that address is expressly identified in your kit’s sample-submission instructions.
Sending samples to the laboratory is part of the testing service, not a merchandise return or refund request. Delivery to Regan Water does not satisfy the laboratory’s sample-submission requirements.
Collection and shipping requirements
Read all instructions before collecting your samples. Follow the requirements for sample containers, collection procedure, labeling, paperwork, temperature, packaging, permitted shipping days, and delivery timing. Arrange the required shipping service before collection.
Tests for coliform or E. coli require overnight return shipping using guaranteed next-day delivery. Other time-sensitive kits may also require next-day delivery. Check the product page and follow the collection, packaging, and return instructions included with the kit.
Failure to follow the instructions can affect whether the laboratory can analyze a sample or report valid results. A result marked invalid because collection or shipping instructions were not followed does not, by itself, establish that the kit was defective. Contact the laboratory identified in your kit for technical guidance before collecting or shipping a replacement sample.
Shipping samples to the laboratory
Free outbound delivery of a test kit does not include shipping collected samples to the laboratory. The customer pays for sample shipment unless the product listing expressly includes it. The Radon in Water Test Kit includes prepaid sample return shipping. Follow the shipping method specified for your particular kit.
Damaged, missing, defective, or incorrect kits
For an order placed with Regan Water, contact Regan Water about order problems, cancellations, or refunds. Do not mail a kit, its contents, or a water sample to Regan Water.
Keep the kit and packaging while an order problem is reviewed. If an approved claim requires materials to be returned, Regan Water will provide written instructions identifying the authorized recipient and destination. A sample-shipping label is for laboratory testing and must not be used to return an unwanted or defective kit unless expressly authorized.
These provisions do not limit rights or remedies provided by applicable law.
Damaged, missing, defective, or incorrect items
Contact Regan Water within 7 calendar days after delivery with the order number, a short description, and clear photographs when helpful. Keep the item and packaging until instructions are provided. If a return is required for an approved damaged, defective, or incorrect-item claim, Regan Water provides the return method and does not charge return shipping or a restocking fee. The approved resolution may be a replacement, a refund, or another remedy required by applicable law or the product warranty. This notice period does not limit rights provided by law.
Refund timing
Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected or after Regan Water confirms that no return is required. A bank or payment provider may require additional time to post the credit.
Contact
Email info@reganengineeringservices.com or call 813-344-2005 before sending a return.
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